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Program Freezes while searching item using iSight
Posted: Mon Sep 19, 2011 9:37 am
by jtkirk
The program reads correctly the bar code number, and when searching it on the databases, it freezes... it doesn't occur always, and I've not been able to reproduce the error.... it seems a random one.
I'm running Lion 10.7.1 with an early 2009 iMac with 8gb of RAM.
Thank you and keep the good job!!
Re: Program Freezes while searching item using iSight
Posted: Mon Sep 19, 2011 10:38 am
by Nora
Can you give us the barcode and search site you're using so we can try to repeat the problem here? Thanks. Also, could you have a look at your console log, see if there are any messages from DVDpedia? You can access the console log via the application 'Console', located inside your Applications/Utilities. The newer messages are towards the end of the log.
If the program freezes again like that, could you send us a sample from Activity Monitor as well? After you try to scan an entry and DVDpedia is stuck and unresponsive, run "Activity Monitor" from your Applications/Utilities, select DVDpedia from the process list and under the view menu use "Sample Process" (command-option-s). You'll see a button to save the sample file in order to attach it to an email. Thanks!